FAQ

  • Electrical Services

    • How long does a typical electrical installation or repair take?
      The duration of a typical electrical installation or repair can vary widely based on the complexity of the job. Simple tasks, such as replacing outlets or switches, may take only a few hours. More complex projects, such as a complete rewiring, can take several hours to a couple of days. Factors such as the home's layout, the age of the electrical system, and specific code requirements also influence the timeline. For a more detailed assessment, give us a call at (650) 600-0747!
    • Is it safe to perform DIY electrical repairs?
      Performing DIY electrical repairs can be dangerous if you lack the necessary skills and knowledge. While small tasks like changing light bulbs may be manageable, more complex issues can pose significant risks, including electrical shocks and fires. Hiring a licensed electrician is recommended for safety and compliance with our local codes.
    • How often should my home's electrical system be inspected?
      Your home’s electrical system should be inspected at least every three to five years on average. However, if you experience frequent power surges, flickering lights, or have an older home with outdated wiring, more frequent inspections may be necessary. Regular assessments help identify potential hazards and ensure your system is up to code, enhancing safety and efficiency. For tailored recommendations, contact us today or schedule online!

  • SGIP

    • How much financial incentive can I expect for my Energy Storage System?

      The incentive amount depends on your application timing and the program step. Early steps offer higher incentives, while future steps might see reduced incentives based on earlier step's budget allocation.

    • What qualifications are necessary for SGIP eligibility?

      To qualify, your energy storage system must support the electric grid and be located within utility territories such as Pacific Gas & Electric (PG&E), Southern California Edison (SCE), Southern California Gas Company, or San Diego Gas & Electric (SDG&E). For more information on eligibility criteria, feel free to reach out to us.

    • Can I use my energy storage system solely for backup power?

      No, SGIP rules require energy storage systems to cycle—charge and discharge regularly—to meet onsite electrical needs, rather than being used solely as backup power.

    • What steps are involved in receiving SGIP?

      Swell, as your applicant, handles all SGIP paperwork. Once installation is complete and utility approval is obtained, further SGIP paperwork is submitted for review. An SGIP administrator may then inspect the system for proper operation. Following approval, you can expect to receive your cash rebate within 30 to 60 days. Over five years, you must meet SGIP's minimum usage requirements to support grid infrastructure.

    • How can I ensure my energy storage system meets the 687 kWh annual usage requirement?

      Verify that your Energy Storage System is set to discharge to the grid. Check your system's app or contact our Support Team for guidance.

    • How can I monitor my energy storage system's usage and progress towards the 687 kWh annual metric?

      You can view system production through your energy storage system's app.

    • What happens if I fall short of the 687 kWh per year requirement?

      If your system fails to meet the annual usage requirement, certain settings may be restricted temporarily, such as limiting backup capacity. This restriction can occur after 8 months and repeat annually until the cycling requirements are met, after which full functionality is restored.

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